How to Add and Use Passenger Tags

Last updated: June 8, 2026

Passenger Tags let you flag important information about a passenger once and see it everywhere it matters. Add color-coded tags like "Wheelchair," "Combative," "Do Not Resuscitate," or billing flags like "Pricing Confirmed" to a passenger profile, and those tags follow the passenger onto the Passengers grid, the dispatch board, and your trip exports. Your dispatchers and drivers get the context they need at a glance, without digging through notes.

How to add tags to a passenger

  1. Go to the Passengers tab and either click Add a Passenger or open an existing passenger to edit.

  2. Scroll to the Tags field, just below Dispatcher Notes.

  3. Click the field and select one or more tags from the list. Each tag has a color so it is easy to spot later.

  4. To remove a tag, click the X on the tag chip.

  5. Click Create Passenger (for a new passenger) or Update Passenger (when editing) to save.

Where Passenger Tags show up

Once saved, a passenger's tags appear in three places automatically:

  • Passengers grid: a Tags column on the right of the table shows every tag on each passenger, color-coded.

  • Dispatch: tags appear as colored pills on the passenger's trip cards in both the unassigned trips list and the trip detail panel, so dispatchers see passenger needs while they assign.

  • Trip exports: tags are included as a column on the all-trip-details download, so they carry into your own reporting.

Tips

  • Keep your tag list short and meaningful. A handful of clear tags your whole team understands beats dozens of one-off labels.

  • Use tags for the things a dispatcher or driver needs to know before the trip: mobility needs, behavioral flags, and billing status are the common ones.

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