Trip Reminders and Passenger Notifications

Last updated: July 9, 2026

Bambi can automatically send text message reminders to your passengers regarding their trips.

In order for messages to be sent, two conditions must be met:

  • The message must be enabled in your Bambi settings.

  • "Allow SMS Message" must be enabled in the passenger's profile.

To enable or disable trip reminders:

  1. Navigate to the Settings gear icon on your Bambi dashboard.

  2. Click the SMS Settings tab.

  3. Click the switch to turn each reminder off or on.

The content of the messages cannot be customized due to character limit restrictions.

Available Reminders

Trip Acknowledgement Message

Bambi sends this message when the trip is created in Bambi. There are two configuration options to choose from: Same Day or Any Day.

Same Day means Bambi will only send the acknowledgement message if the trip is created on and scheduled for the same date.

Any Day means Bambi will send the acknowledgement message for every trip created, regardless of the trip date. The message is sent when the trip is created.

Trip Reminder Message

The trip reminder is sent the day before the trip date.

Trip Canceled Message

Cancelation messages are only sent if the trip is canceled.

Trip Pickup Message

This message notifies the passenger that the driver is on the way, and tells them what vehicle to look for. There are two configuration options to choose from: Near Pickup and Before Pickup.

Near Pickup will send the message when the driver is within 15 minutes of the pickup location.

Before Pickup will send the message a fixed number of minutes before the pickup time, regardless of where the driver is or how long it will take them to arrive.

Public Trip Portal Message

The Public Trip Portal allows passengers to see a live map of their vehicle's location for the duration of their trip - from the time the driver is en route until the trip is completed. This message is a link to that portal. The map view expires once the active trip is complete, but the passenger can still view their upcoming trips via the portal.

Trip Request Messages

If you have Bambi's trip request form embedded on your website, passengers who request trips will also receive three automated text messages regarding their request.

  • Acknowledgement when they submit the request

  • Notification if the request is accepted

  • Notification if the request is rejected.