Assigning Will Call Trips

Last updated: March 27, 2026

Assigning a Will Call return trip is a routine dispatch task, but you may occasionally encounter a system notice stating that there are "no assignments available" [00:45].

This typically occurs when the default estimated time for a Will Call trip (which often defaults to 11:59 PM) falls outside of your chosen driver's scheduled shift [00:31]. Because the system recognizes the driver as off-duty at that time, it prevents the assignment.

To resolve this scheduling conflict and successfully assign the trip, you can use any of the three methods below.

Method 1: Activate and Update the Will Call Time

The most direct way to resolve a shift mismatch is to update the Will Call time as you activate it.

  1. Locate the Will Call trip on the left-hand side of your dispatch screen.

  2. Activate the Will Call trip [00:55].

  3. Adjust the newly activated Will Call to a time that falls comfortably within the driver's current shift.

  4. Assign the trip to the driver.

Method 2: Edit the Estimated Pickup Time

If you want to stage the trip without fully activating it right away, you can manually adjust the trip's estimated time.

  1. Click the three-dot menu (⋮) next to the unassigned Will Call trip [01:10].

  2. Click Edit from the dropdown menu.

  3. Change the Estimated Pickup Time to a time during the driver's active shift.

  4. Select the trip and assign it to your driver.

Method 3: Extend the Driver’s Shift

If the driver is genuinely working late to accommodate the Will Call, you should update their system schedule to match.

  1. Navigate to the driver's current assignment details [01:29].

  2. Edit their assignment to extend their shift's end time past the Will Call's default estimated time.

  3. Once the system recognizes the driver is on duty at the necessary time, assign the trip.

warning emoji Important Reminder for Dispatchers

Even after a Will Call trip is assigned to a driver using Methods 2 or 3, the Will Call must still be activated before the driver can actually interact with it or process it on their device [01:45].