How to Manually Revert a Trip Status

Occasionally, a driver might accidentally tap "Start Transport" or "Complete Trip" in their driver app before the ride actually takes place, or perhaps the trip was meant to be canceled instead. When a trip is accidentally marked as completed, you can easily revert its status directly from your dispatch screen to correct the timeline.

Follow these simple steps to undo a status change and reset the trip:

Step 1: Locate the Completed Trip

Navigate to your main Dispatch screen. Find the specific trip block that has been incorrectly marked as "Completed" [00:00].

Step 2: Access the Trip Options

Click on the trip block to expand it. Then, click the three vertical dots (⋮) located in the corner of the trip block to open the options menu [00:20].

Step 3: Revert the Status

From the dropdown menu, select Revert status. This will instantly step the trip's status backward from "Completed" to the previous active state [00:24].

Step 4: Manually Change Status (If Necessary)

If you need to move the trip all the way back to its very beginning state, you can continue adjusting it.

• Click the three vertical dots (⋮) again.

• Hover over Change Status.

• Select Assigned (or whichever status is appropriate) to fully reset the trip on the driver's board [00:30].

Your trip is now restored to the proper status and ready to be processed accurately.