How to troubleshoot page loading issues

Last updated: June 10, 2026

If you find a page in Bambi is not loading properly, please follow these steps and report your findings to Bambi's support team when you email them!

Possible causes of page loading issues:

There are 5 possible causes of page loading errors and issues:

  • User account permissions

  • Browser cache/cookies

  • Device-specific interference or restrictions

  • Network interference or restrictions

  • A Bambi or upstream outage

Bambi's support team will need your help in order to narrow down what is causing your specific issue. Please follow these steps in order:

Step 1: Check your user account permissions

Have your Bambi admin check that your User Account is set to the correct type for what you are trying to do. For a description of Bambi's user types and what they can access, please see our article on Team Member permissions. Your Bambi Admin can update your user permissions if they need to be changed.

Step 2: Try it on another computer at the same location

This will narrow down if the issue is specific to your device, or to something at your office or location. If you don't have another computer at your location, you can skip this step - but you will need to come back to this if none of the following steps work.

Step 3: Try it on another network / internet connection

This is especially useful if you are connecting to the internet through your company's network. Some organizations have very strict internet security and will restrict access to certain websites, or to all websites that are not on their approved list.

If you can do the task when logged in to Bambi from a different network or internet connection, the issue is with the network restricting or limiting access. Contact your IT team for assistance.

Step 4: Clear your browser cache and cookies

If you don't have the same issue when trying the task on another computer, then the issue is specific to your device. The first thing to check is your browser. For detailed instructions, please see our article on How to clear your browser cache and cookies. Once you have cleared everything and closed all browser windows, try your task again.

If you are using a browser other than Chrome, we also recommend downloading Chrome and trying your task in that browser to see if the issue is with compatibility in your browser.

Step 5: Check your device settings

If you've narrowed the issue down to something specific to your device but clearing your browser cache did not work, you'll need to check the device itself. There are some settings on your computer that could interfere with your ability to access certain websites. The most common issues are:

  • the time or time zone on your computer does not match where you are physically located

  • you are using a VPN to access the internet, especially if it is set to a different country

  • your device has restrictions or limitations applied by your IT team, or other "parental control" type settings

Your IT team can assist with checking and updating these settings.

If none of the above fix your issue, there may be an outage at Bambi or somewhere upstream (with one of the tools that our system is built on). Contact support@bambi.health, let them know the results of all of the above steps, and they'll confirm if there is a larger issue affecting your account.