How to capture Console logs for troubleshooting

Last updated: June 16, 2026

Sometimes, the Bambi support team will ask you to capture Console logs so they can help troubleshoot your issue. This is most likely when you are seeing "An unexpected error occurred" error messages when you try to do something in your Bambi dashboard.

You only need to follow these steps if the Bambi support team has asked you to do so.

If Bambi support asks you to capture console logs, you can follow the steps below for your specific web browser:

Chrome

  1. Open the Developer Tools panel. There are multiple ways to do this:

    • From the menu: Click the three dots menu in the top-right corner of the browser window. Hover over More Tools, then select Developer Tools.

    • Using the function keys on your keyboard: Press the F12 key on your keyboard (or fn + F12 at the same time).

    • Using a keyboard shortcut: Press ctrl + shift + I if you're on a Windows PC, cmd + option + I if you're on a Mac.

  2. In the Developer Tools panel, click the Console tab from the top menu.

  3. Now that the console is open, do the task that generated the error message (i.e. click "Export" on the report, click "Save" on a trip, etc.).

  4. Take a screenshot of the full browser - include the Bambi screen where the error is showing, and the full Console panel.

  5. Copy and paste the entire contents of the Console panel into your email response to Bambi support.

Firefox

  1. Open the Developer Tools panel. There are multiple ways to do this:

    • From the menu: Click the three dots menu in the top-right corner of the browser window. Hover over More Tools, then select Developer Tools.

    • Using the function keys on your keyboard: Press the F12 key on your keyboard (or fn + F12 at the same time).

    • Using a keyboard shortcut: Press ctrl + shift + K if you're on a Windows PC, cmd + option + K if you're on a Mac.

  2. In the Developer Tools panel, click the Console tab from the top menu.

  3. Now that the console is open, do the task that generated the error message (i.e. click "Export" on the report, click "Save" on a trip, etc.).

  4. Take a screenshot of the full browser - include the Bambi screen where the error is showing, and the full Console panel.

  5. Copy and paste the entire contents of the Console panel into your email response to Bambi support.

Safari

  1. Enable the "Develop" menu in Safari.

    • In the top menu bar, click Safari.

    • Select Preferences from the menu.

    • Go to the Advanced tab.

    • Check the box at the bottom for "Show features for web developers".

  2. Open the Developer panel. There are two ways to do this:

    • In the menu bar: click Develop, then Show Web Inspector.

    • With a keyboard shortcut: press cmd + option + C.

  3. In the Developer panel, click the Console tab at the top.

  4. Now that the Console panel is open, do the task that generated the error message (i.e. click "Export" on the report, click "Save" on a trip, etc.).

  5. Take a screenshot of the full browser - include the Bambi screen where the error is showing, and the full Console panel.

  6. Copy and paste the entire contents of the Console panel into your email response to Bambi support.