Updating Team Member Permissions

Last updated: March 27, 2026

  1. From the Team sub-menu, navigate to “Accounts”.

  1. Select Member to Edit and Click the "Pencil" Icon in the Edit Column for that Team Member.

  1. Change and Choose Type of User based on the Permission needed:

  • Owner: Access to everything, can create and delete Admins.

  • Admin: access to everything, except can not delete Owners.

  • Dispatcher: access to everything except Organizational Settings and Billing or adding/editing Team User Accounts and Fleet Vehicles.  

  • Associate (Drivers & Attendants): can only work assignments, complete trips, cancel trips, activate will calls (if option is selected by Owner / Admin), and only for the Payers that they have access to.

  • Facility Admin: can create “Facility Users", request trips, view passengers and edit settings for a specific Facility Ride Ordering Portal.

  • Facility User: can only view passenger and trip status for a specific Facility Ride Ordering Portal.

    • Select Payer Facility Required (or Multiple)

  • Restricted Support: Minimal viewing permissions.

  1. Click Save