User did not receive verification code email when trying to reset their password

All Bambi user accounts must have a valid email address. This email is also their username for Bambi.

If a user tries to set or re-set their password, Bambi will email them a verification code which they must enter on the password reset page. If they did not receive the verification code email, you can take the following steps to troubleshoot why:

Verify the email address is correct

Go to the Teams > User Accounts page in Bambi and check that the email address is the correct one, and that it was entered correctly. A typo in the address is the most common reason that a user does not receive the verification email. If you need to fix the email address, edit the User Account, make the necessary changes, and save. Have the user request a password reset again.

Check spam/junk folders

Have the user check their spam/junk mail folder to see if the verification code got caught there. It comes from an automated system, so it's possible it got flagged as spam by their email provider.

Yahoo mail issues

This is most likely to apply if the user has an @yahoo.com email address, but it can apply to other Yahoo-affiliated emails as well (such as ymail.com).

Yahoo mail has very strict spam/junk mail filtering that often catches and filters out legitimate emails that come from automated systems - often doing so before the message ever hits the user's account, so it the message doesn't appear in their junk mail folder, either. There is no way around this; if your user has an @yahoo.com email address, they may need to use a different email for their Bambi user account.