How to issue a refund

Last updated: July 2, 2026

If a customer was overcharged for a trip, you can issue a full or partial refund directly through Bambi's Billing page.

You can only refund payments that were charged using Bambi's payment processing (in partnership with Tilled).

Follow the steps below:

  1. Navigate to the Billing page in Bambi.

  2. Locate the invoice that requires a refund.

  3. Click Edit on that invoice.

  4. Scroll down to the Payment section.

  5. Click the Refund button.

  6. Enter the amount to be refunded — this can be a full or partial amount.

  7. Click the red confirmation button to complete the refund.

The refund will be processed back to the customer's credit card on file through Tilled. It can take 24-48 hours for Tilled to process the refund, then an additional 3-10 business days for the cardholder's bank to reflect the refund in the cardholder's account.