# Bambi Knowledge Base ## Trip Management - [Add Trips](https://help.hibambi.com/articles/2683178950-add-trips) - [Assigning Will Call Trips](https://help.hibambi.com/articles/7211355257-assigning-will-call-trips) - [Route Template](https://help.hibambi.com/articles/4912445105-route-template) - [Create and Edit Trip Subscriptions](https://help.hibambi.com/articles/1562911621-create-trip-subscriptions) - [How to Unassign Trips from Dispatch](https://help.hibambi.com/articles/3927983329-how-to-unassign-trips-from-dispatch) - [Adding Attendants](https://help.hibambi.com/articles/3215034789-adding-attendants) - [How to Enable SMS Messaging](https://help.hibambi.com/articles/2267050492-how-to-enable-sms-messaging) - [How to Manually Create Multi-Loads](https://help.hibambi.com/articles/5743802787-how-to-manually-create-multi-loads) - [How to Cancel and Delete Trips](https://help.hibambi.com/articles/7852413167-how-to-cancel-and-delete-trips) - [How to Lock Trips to a Driver](https://help.hibambi.com/articles/3868861405-how-to-lock-trips-to-a-driver) - [How to Manually Revert a Trip Status](https://help.hibambi.com/articles/5645120968-how-to-manually-revert-a-trip-status) - [How to bulk import and export Broker trips into Bambi](https://help.hibambi.com/articles/5773037792-how-to-bulk-upload-trips-from-your-broker-portal-to-bambi) - [How to bulk upload / import trips using the Bambi Bulk template](https://help.hibambi.com/articles/3022345004-bulk-uploading-trips-how-to-get-bambi-bulk-upload-template) - [How to Merge Duplicate Passengers](https://help.hibambi.com/articles/6343631331-how-to-merge-duplicate-passengers) - [How to Add Passengers](https://help.hibambi.com/articles/2290523753-how-to-add-passengers) - [How to Assign Trips in Bambi](https://help.hibambi.com/articles/4356513215-how-to-assign-trips-in-bambi) - [How to Activate Will-Call Trips in Bambi: NEMT Driver App](https://help.hibambi.com/articles/3284827625-how-to-activate-will-call-trips-in-bambi-nemt-driver-app) - [How to use Geolocation in Bambi](https://help.hibambi.com/articles/7452475388-how-to-use-geolocation-in-bambi) - [Multi-load Signature Requirements: Driver App](https://help.hibambi.com/articles/2636988910-multi-load-signature-requirments-driver-app) - [How to enable /disable signatures](https://help.hibambi.com/articles/8969254729-how-to-enable-disable-signatures) - [How to Cancel/delete Trips](https://help.hibambi.com/articles/1884711403-how-to-cancel-delete-trips) - [How to Add a Leg to an Existing Trip](https://help.hibambi.com/articles/9275996483-how-to-add-a-leg-to-an-existing-trip) - [How to Use Bulk Trip Actions to Price or Cancel Trips](https://help.hibambi.com/articles/6176025609-how-to-use-select-all-for-trip-bulk-pricing-and-canceling) - [How to import and export SafeRide trips](https://help.hibambi.com/articles/6471936003-how-to-import-and-export-saferide-trips) - [How Potential Trip Duplicate Protection Works](https://help.hibambi.com/articles/7691650757-how-potential-trip-duplicate-protection-works) - [Wait & Return trips](https://help.hibambi.com/articles/7440476476-wait-return-trips) - [Add wait time to a pickup](https://help.hibambi.com/articles/5800705397-add-wait-time-to-a-pickup) - [How to Add a Custom Reason When Canceling a Trip](https://help.hibambi.com/articles/8533898751-how-to-add-a-custom-reason-when-canceling-a-trip) - [Why is Bambi showing incorrect or mismatched addresses on trips?](https://help.hibambi.com/articles/7341596551-why-is-bambi-pulling-incorrect-or-mismatched-addresses-on-trips) - [How to save filters for easy access](https://help.hibambi.com/articles/7388378590-filter-groups) - [How to view trip update history](https://help.hibambi.com/articles/8891409635-how-to-view-trip-update-history) - [How to manage trip requests](https://help.hibambi.com/articles/4802128709-trip-requests) - [How to Search and Filter the Dispatch Calendar ](https://help.hibambi.com/articles/8164520595-how-to-search-and-filter-the-dispatch-calendar) ## Account Settings - [Payer Settings](https://help.hibambi.com/articles/9996448521-payers) - [Billing](https://help.hibambi.com/articles/5090726910-billing) - [Setup Organizational Settings](https://help.hibambi.com/articles/1947695175-setup-organizational-settings) ## Team Management - [How to create a Crew Schedule](https://help.hibambi.com/articles/1865447542-how-to-create-crew-schedules) - [Understanding the Team Section: Team Member Management](https://help.hibambi.com/articles/3503223854-understanding-the-team-section-team-member-management) - [Adding Team Member Accounts](https://help.hibambi.com/articles/3930232890-adding-team-member-accounts) - [How to Add Attendants](https://help.hibambi.com/articles/7587237146-how-to-add-attendants) - [Adding Team Member Credentials](https://help.hibambi.com/articles/1067261516-adding-team-member-credentials) - [Finding a Deleted Team Member](https://help.hibambi.com/articles/3610906533-finding-a-deleted-team-member-or-user) - [How to Make a Crew Schedule](https://help.hibambi.com/articles/2039606381-how-to-make-a-crew-schedule) - [How to view and manage all existing Crew Schedules](https://help.hibambi.com/articles/7393860966-view-manage-all-crew-schedules) - [How to Get Driver Timecard Info](https://help.hibambi.com/articles/1648482981-how-to-get-driver-timecard-info) - [Updating Team Member Permissions](https://help.hibambi.com/articles/9774825177-updating-team-member-permissions) - [Add and manage drivers](https://help.hibambi.com/articles/6627036401-how-to-add-a-driver) - [How to Make a Crew Assignment](https://help.hibambi.com/articles/3995376032-how-to-make-a-crew-assignment-or-work-schedule) - [How to Edit Crew Schedule from Dispatch](https://help.hibambi.com/articles/6907818607-how-to-edit-a-crew-assignment-from-dispatch) - [Vehicle Credentials](https://help.hibambi.com/articles/7011684530-vehicle-credentials-add-a-credential) - [Going Over Team Credentials](https://help.hibambi.com/articles/5947291235-going-over-team-credentials) - [How to get Driver Timecard Info](https://help.hibambi.com/articles/5520701332-how-to-get-driver-timecard-info) - [How to Collect Missing Signatures — Bambi NEMT Driver App](https://help.hibambi.com/articles/6862920307-how-to-collect-missing-signatures-bambi-nemt-driver-app) - [User did not receive Bambi invitation email](https://help.hibambi.com/articles/2578457549-user-did-not-receive-bambi-invitation-email) ## Dispatch Management - [Map](https://help.hibambi.com/articles/1910598333-map) - [How to Edit a Crew Schedule from Dispatch](https://help.hibambi.com/articles/4074831034-how-to-edit-a-crew-schedule-from-dispatch) - [Understanding Dispatch Calendar — Trip Scheduling and Management](https://help.hibambi.com/articles/1142890738-understanding-dispatch-calendar-trip-scheduling-and-management) - [Schedule & Take Driver Breaks](https://help.hibambi.com/articles/3332252017-schedule-take-driver-breaks) - [How to Filter Dispatch by Passenger Tags](https://help.hibambi.com/articles/6840743939-how-to-filter-dispatch-by-passenger-tags) - [Why won't Run Bambi Run assign this trip?](https://help.hibambi.com/articles/8635847018-why-won-t-run-bambi-run-assign-any-trips) ## Passenger Management - [Adding Passengers](https://help.hibambi.com/articles/3113539492-passengers) - [How to Use Passenger Driver Preferences](https://help.hibambi.com/articles/9755701143-how-to-use-passenger-driver-preferences) - [How to Add and Use Passenger Tags](https://help.hibambi.com/articles/3082400995-how-to-use-passenger-tags) - [Bulk upload Passengers](https://help.hibambi.com/articles/1662892988-bulk-upload-passengers) - [Trip Reminders and Passenger Notifications](https://help.hibambi.com/articles/7640311434-trip-reminders-and-passenger-notifications) ## Reports - [Going Over Reports](https://help.hibambi.com/articles/1696488156-going-over-reports) - [How to Find Vehicle Inspection Reports](https://help.hibambi.com/articles/8243436247-how-to-find-vehicle-inspection-reports) - [How to Get an All Trips Details Report](https://help.hibambi.com/articles/6732026727-how-to-get-an-all-trips-details-report) - [Audit Log Report](https://help.hibambi.com/articles/8471859130-audit-log-report) - [MAS Report GPS Logs](https://help.hibambi.com/articles/8017439537-mas-report-gps-logs) - [How to Create and Export Custom Reports](https://help.hibambi.com/articles/9852752731-how-to-create-and-export-custom-reports) - [Trip Details and Custom Report Fields](https://help.hibambi.com/articles/8112586144-trip-details-and-custom-report-fields) ## Account Setup - [Subscription Activation](https://help.hibambi.com/articles/1522573496-subscription-activation) - [Sign in to Bambi for the First Time](https://help.hibambi.com/articles/9407517010-sign-in-for-the-first-time) - [Onboarding Guide — Get Started with Bambi!](https://help.hibambi.com/articles/3035268102-onboarding-guide) - [How to reset your Bambi password](https://help.hibambi.com/articles/8567422551-how-to-reset-your-bambi-password) ## Fleet Management - [Fleet Management](https://help.hibambi.com/articles/8590515547-fleet) - [How to Require Vehicle Inspections](https://help.hibambi.com/articles/5945900478-how-to-require-vehicle-inspections) - [How to Change Vehicle Configurations](https://help.hibambi.com/articles/6256232105-how-to-change-vehicle-configurations) - [How to Find Driver Notes](https://help.hibambi.com/articles/1301646331-how-to-find-driver-notes) - [How to Set Overnight Storage Locations for Your Fleet](https://help.hibambi.com/articles/8155074230-how-to-set-overnight-storage-locations-for-your-fleet) ## Facility Portal - [Facility Portal Guide](https://help.hibambi.com/articles/7386288437-facility-portal-guide) - [Adding a Facility Admin or User](https://help.hibambi.com/articles/2231360279-adding-a-facility-admin-or-user) - [Facility user unable to add passenger](https://help.hibambi.com/articles/4133816122-facility-user-unable-to-add-passenger) ## Bambi NEMT Driver App - [Bambi: NEMT Driver Mobile App Quick-Start Guide](https://help.hibambi.com/articles/4524422288-driver-app-get-started-guide) - [Offline Mode with the Bambi NEMT Driver App](https://help.hibambi.com/articles/3309009734-offline-mode) - [How to troubleshoot mobile app issues](https://help.hibambi.com/articles/4315106814-how-to-troubleshoot-mobile-app-issues) ## Payer Management - [Authorizing Drivers for Specific Payers](https://help.hibambi.com/articles/8483348083-authorizing-drivers-for-specific-payers) ## Pricing Management - [Pricing](https://help.hibambi.com/articles/9834284166-pricing) - [How to Set Up Tiered Mileage Pricing](https://help.hibambi.com/articles/4978757313-how-to-set-up-tiered-mileage-pricing) ## Billing Management - [Download Invoices to QuickBooks](https://help.hibambi.com/articles/4401062073-download-invoices-to-quickbooks) - [How to Download All Your Invoices](https://help.hibambi.com/articles/7818658626-how-to-download-all-your-invoices) - [Invoice Management — How to Add a Line Item to an Invoice](https://help.hibambi.com/articles/5564688676-invoice-managment-how-to-add-a-line-item-to-an-invoice) - [Invoice Management — How to Send a Payment Link](https://help.hibambi.com/articles/9374717278-invoice-managment-how-to-send-a-payment-link) - [Processing Credit Card Payments](https://help.hibambi.com/articles/7468383393-processing-credit-card-payments) - [How to Set Up Credit Card Processing (Tilled)](https://help.hibambi.com/articles/8763363495-how-to-set-up-credit-card-processing-and-invoicing-tilled) - [Download Invoices To QuickBooks](https://help.hibambi.com/articles/2421536439-download-invoices-to-quickbooks) - [How to create and edit invoices](https://help.hibambi.com/articles/7231793377-creating-invoices) - [How to View Daily Estimated Revenue from Dispatch](https://help.hibambi.com/articles/2150962626-how-to-view-daily-estimated-revenue-from-dispatch) - [How to Email an Invoice Directly in Bambi](https://help.hibambi.com/articles/5366509447-how-to-email-an-invoice-directly-in-bambi) ## Troubleshooting - [How to capture Network logs for troubleshooting](https://help.hibambi.com/articles/2888094459-how-to-capture-network-logs-for-troubleshooting) - [How to capture Console logs for troubleshooting](https://help.hibambi.com/articles/8581327358-how-to-capture-console-logs-for-troubleshooting) - [How to report an incorrect or missing address](https://help.hibambi.com/articles/5162361133-how-to-report-incorrect-or-missing-addresses) - [How to troubleshoot page loading issues](https://help.hibambi.com/articles/7166431983-how-to-troubleshoot-page-loading-issues) - [How to clear your browser's cache and cookies](https://help.hibambi.com/articles/6592815500-how-to-clear-your-browser-s-cache-and-cookies) - [User did not receive verification code email when trying to reset their password](https://help.hibambi.com/articles/3023829814-troubleshoot-missing-verification-email) ## Product Updates - [August 2026: What's New in Bambi](https://help.hibambi.com/articles/5594636105-august-2026-what-s-new-in-bambi) - [Setting up the public Trip Request form](https://help.hibambi.com/articles/1105064968-setting-up-your-trip-request-form-for-a-website) - [How to issue a refund](https://help.hibambi.com/articles/2708941792-how-to-issue-a-refund-for-an-overcharged-customer) - [How to manage notifications](https://help.hibambi.com/articles/6084520868-manage-notifications)